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Torpol

Terms of service

§1

Definitions

The terms used in this document shall mean:

Total Order Value– the sum of the Prices for Goods or Services and additional costs, including costs related to delivery and the payment method, shown in the Cart as the item „AMOUNT DUE”.

Price – means the sales price for a given Good or Service, specified in PLN or in another currency.

Business days– days of the week excluding Saturdays, Sundays, and statutory public holidays.

Password – a string of alphanumeric characters necessary to authorize access to the Account, defined by the Customer when creating the Account. The Customer is obliged to keep the Password strictly confidential (not to disclose it to any third parties). The Password may be changed in the Account settings. TORPOL may provide the Customer with the option to recover a forgotten Password in the manner specified within the Online Store.

Customer – a User who is a natural person or an Individual Entrepreneur, and a User who is a legal person or acts on behalf of a legal person or an entity referred to in Article 331 of the Civil Code.

Consumer – a Customer who is a natural person making a purchase of goods or services in the Online Store that is not directly related to their business or professional activity.

Account– a free-of-charge feature of the Online Store (service) regulated in these Terms and Conditions, thanks to which the User may create their individual Account where data provided by the User with their consent is stored. The Customer accesses the Account using a login/email address and password. The Customer logs into the Account after registering on the Store’s website. The Customer’s Account enables saving and storing information about the Customer’s delivery address details for shipping Goods, tracking the status of an Order, and accessing Order history.

Cart – a subpage of the Website enabling the Customer to view selected Goods and Services, the Total Order Value, as well as choose a delivery option, payment method, shipping country, and enter a discount coupon.

Newsletter – a TORPOL service consisting in sending Customers, with their explicit consent, free periodic information about the Store to the email address provided by the Customer.

Individual Entrepreneur – means a natural person referred to in Article 5564 of the Civil Code, i.e., a natural person concluding an agreement directly related to their business activity, if the content of that agreement indicates that it does not have a professional character for that natural person, resulting in particular from the subject of the business activity performed by them, disclosed pursuant to the provisions on the Central Registration and Information on Business (CEIDG).

Complaint – a notification submitted by the Customer under the conditions specified in the Terms and Conditions, containing reservations as to the performance of the Order, including indicating defects of the Good or Services.

Terms and Conditions – means this document, together with all subsequent amendments.

Online store – the TORPOL store website, available at: www.torpol.eu.

Goods – all products offered by TORPOL in the Online Store.

Services– all products offered by TORPOL in the Online Store.

TORPOL– the entity offering the sale of Goods and Services via the Online Store and operating the Online Store. The Online Store is operated by Torpol spóƂka z ograniczoną odpowiedzialnoƛcią with its registered office in GdaƄsk (80-855), ul. WaƂy Piastowskie 1, KRS no. 0000039221, NIP 5830017529, REGON 001294558, share capital PLN 83,350.

User – any entity using the Website.

Order – all actions of the Customer constituting an offer, i.e., the Customer’s declaration of intent expressing a direct will to conclude a Distance Sales Agreement with TORPOL via the Website or other methods indicated in the Terms and Conditions; also the form made available within the Online Store specifying the Goods the Customer intends to buy and the Customer data necessary to conclude and perform the Agreement.

§2

Preliminary provisions

  1. These Terms and Conditions set out the rules for using the Online Store, including in particular:
    1. identifying information and contact details of TORPOL,
    2. registration of User Accounts in the Online Store,
    3. the method of placing Orders, the price and payment methods for an Order,
    4. terms and time of Order fulfillment,
    5. rights of Customers and TORPOL,
    6. warranty rights and/or guarantee for Goods available to Customers,
    7. complaints procedure,
    8. the right to withdraw from an Order and to withdraw from the agreement
  2. The Online Store may be used only by persons who are at least 18 years old.
  3. Users are prohibited from presenting content in the Online Store that is unlawful.
  4. TORPOL is entitled to block access to a User’s Account and Services if the User acts to the detriment of TORPOL, the Online Store or other Users, violates legal provisions or the Terms and Conditions, as well as when blocking access is justified for security reasons – in particular, by breaking the security of the Website or other hacking activities. Blocking access for the reasons listed above lasts at least for the period necessary to resolve the issues constituting the basis for blocking. TORPOL notifies the User electronically about blocking access to selected services.

§3

Goods

  1. Goods in the Online Store are described in detail. The Online Store includes, among other things, information about the properties of the goods, their price, the material from which they are made, and possibly information about the estimated availability of the goods.
  2. In exceptional situations, e.g., in the case of simultaneous orders for the same Good placed by many Customers, it may happen that the Good will not be available despite information to the contrary in the Online Store. In such a situation, the Customer will be informed that the order cannot be fulfilled.
  3. TORPOL reserves the right to change the offer of Goods and Services available in the Online Store, introduce new Goods for sale, carry out and cancel promotional campaigns on the Online Store pages or introduce changes to them.
  4. All photographs, visualizations, drawings, descriptions and other materials concerning the Goods available on the Website are the exclusive property of TORPOL and are therefore protected under applicable law.
  5. Copying, distributing or any other use of photographs, visualizations, drawings, descriptions or other materials concerning Goods without TORPOL’s consent constitutes an infringement of TORPOL’s rights protected under the Civil Code, the Act of 4 February 1994 on Copyright and Related Rights (consolidated text: Journal of Laws of 2006 No. 90 item 631 as amended) or other legal provisions.

§4

User Account

  1. Users may register Accounts in the Online Store.
  2. In particular, the Account enables the User to:
    1. view the User’s data provided to TORPOL necessary to fulfill Orders and modify it without TORPOL’s intervention
    2. view the status of Order fulfillment and Order history,
    3. avoid the need to re-enter data when placing subsequent Orders,
    4. receive discounts and promotional coupons.
  3. Registration of an Account in the Online Store is free of charge. Registration is carried out by completing at least all mandatory fields of the electronic registration form marked with an “*”, available in the Online Store under the tab “REGISTER!”, reading and accepting the Online Store Terms and Conditions. To complete the Account registration process, it is necessary to confirm registration in the Online Store by clicking the link sent to the email address provided by the User in the registration form.
  4. The information marked with an “*” referred to above includes:
    1. Email address,
    2. First name,
    3. Last name,
    4. Phone number,
    5. Password (twice),
    6. For a natural person – address details: street and house number, postal code, city, country.
    7. For a person conducting business activity, a legal person and an imperfect legal person (company) – address details: company name, tax ID (NIP), street and house number, postal code, city, country.
    8. Confirmation of having read and accepted the Terms and Conditions by ticking the relevant box.
  5. Each User may register only one Account.
  6. TORPOL is not responsible for providing false data by the User in the registration form. All contact data is provided by the User at their own responsibility.
  7. The User may stop using the Website at any time and delete the Account. To delete the Account, contact TORPOL via one of the methods listed in the ‘Contact’ section.

§5

Orders

  1. Orders may be placed via:
    1. the Store website www.torpol.eu,
    2. by email to: [email protected], by providing data concerning the subject matter, including the identification number of the Good, the shipping address, and providing additional information requested by a TORPOL representative;
    3. by phone at +48 605 555 576 by providing the information requested by a TORPOL representative.
  2. Placing Orders in the Online Store does not require creating an Account. However, when placing an Order without registering an Account, the Order may be placed only after the Customer provides the data indicated on the page after clicking the ‘SHOP WITHOUT REGISTRATION’ link, necessary to fulfill the Order or in another manner determined by TORPOL, and after the Customer accepts the Terms and Conditions.
  3. When ordering a Good, the Customer selects it in the manner appropriate for the given item, specifying in particular size, color, quantity, and, if necessary, also providing other specific information.
  4. After the Customer selects the Good or Service and specifies its properties indicated in section 3 above, the Customer should click the “ADD TO CART” link. At the same time, after clicking, information appears on the Customer’s device confirming that the Good or Service has been added to the Cart, together with a description of the Good and selected properties and two subsequent links:
    1. “CONTINUE SHOPPING”, which when clicked returns the Customer to the Good page and enables adding further Goods and Services to the Order, and
    2. “PLACE ORDER”, which when clicked takes the Customer to the Cart page.
  5. The Customer may view the Cart via an interactive link located in the upper right corner of the Website. To go to the Cart subpage, the Customer should click the “CHECKOUT” button.
  6. The Cart page is a summary of the placed Order and enables the Customer to view the Good with the properties selected by the Customer and choose the delivery option and payment method. The Cart subpage contains two subsequent links:
    1. “CONTINUE SHOPPING”, which when clicked returns the Customer to the Good page and enables adding further Goods and Services to the Order, and
    2. “I ORDER”, which when clicked enables the Customer to proceed to the next stage of the Order process.
  7. After selecting the “I ORDER” option, if the Customer is not logged in yet, they are redirected to a subpage containing three links:
    1. “PLACE ORDER”, which when clicked enables the Customer to place an Order without registration, after providing the data indicated in section 2 above,
    2. “LOG IN”, which when clicked enables the Customer to log into the Account and then redirects the Customer back to the Cart described in section 6 above.
    3. “REGISTER”, which when clicked enables the Customer to register an Account described in § 4 above, and then log into the Account and continue the Order process.
  8. The Customer confirms placing the order by clicking the “CONFIRM PURCHASE” button.
  9. If the Customer selected any of the online payment options, after making the payment they are redirected to a page enabling them to complete the selected online payment option.
  10. If TORPOL does not receive online payment within 5 business days from the date of placing the Order, the Order will be canceled by TORPOL, which means the agreement will not be concluded and the order will not be fulfilled.
  11. At any stage of placing an Order, until clicking the “CONFIRM PURCHASE” button, the Order may be canceled by stopping the process and leaving the order placement subpage. An Order whose placement process is not completed by the Customer is considered canceled and will not be fulfilled, while the selected Goods and Services remain in the Cart. After clicking the “CONFIRM PURCHASE” link, the Customer may withdraw from the sales agreement only in cases provided for by law or described in these Terms and Conditions.
  12. Immediately after placing an Order, an email confirming the placement of the order will be sent to the Customer’s email address provided in the login details. The content of this message will include an individualized order number, the provision of which enables, among other things, determining the status of order fulfillment. The current Terms and Conditions in PDF format will also be attached.
  13. The Order fulfillment time is counted from the date TORPOL’s bank account is credited or from the date of positive authorization of the payment for the Order, depending on which occurs first.
  14. TORPOL may contact the Customer at the email address provided by the Customer or by phone at the contact phone number indicated by the Customer in order to clarify doubts, confirm the placing of the Order, or in any other matters related to the order.
  15. If a given Good is not in stock or it is not possible to fulfill the Order for another reason, the Customer will be informed by email or by phone. In particularly justified cases, TORPOL may refuse to conclude a sales agreement in order to protect its assets.

§6

Newsletter

  1. Subscribing to the Newsletter is voluntary and free of charge. In order to conclude an agreement for the Online Store to provide the Newsletter, the Customer is obliged to consent to receiving the Newsletter by providing their active email address in the “Subscribe to the Newsletter” field or by subscribing via the “Newsletter” tab within the Account. The agreement for providing the Newsletter service is concluded when the Customer confirms their wish to receive the Newsletter by clicking the activation link sent by the Online Store to the Customer’s provided email address.
  2. The Customer may terminate the agreement for providing electronic services in the scope of the Newsletter service at any time by sending a statement of termination of the above agreement to: [email protected]

§7

Prices

  1. Prices on the Online Store website are provided next to the offered Good or Service, in Polish zloty, and are gross prices including the applicable VAT. TORPOL allows for presenting the Price and payments differently only for international transactions, in the currency of the country where the payment is made.
  2. After Customers select Goods, the Cart enables viewing the Total Order Value for the purchased Good.
  3. Selecting the delivery method results in adding the delivery cost to the Total Order Value, the amount of which depends on the chosen delivery method, the quantity of Goods, and the payment method.
  4. The provisions of sections 1–3 apply to orders within the European Economic Area. If the Customer wishes to ship the Good outside the European Economic Area, they should contact TORPOL at one of the addresses indicated in § 15 “Contact” of the Terms and Conditions.
  5. TORPOL reserves the right to change the prices of Goods in the Online Store, introduce new Goods for sale at prices determined by TORPOL, conduct and cancel promotional campaigns on the Online Store pages or introduce changes to them.

§8

Payments

  1. To pay for an Order, the Customer may choose one of the currently available payment methods indicated in the Cart under “PAYMENT”:
    1. Cash payment:
      • Upon personal collection,
    2. Online prepayment:
      • Przelewem24,
      • BLIK transfer,
    3. Fast transfer,
      • Credit or debit card:
      • Visa,
      • Visa Electron,
      • Mastercard,
      • MasterCard Electronic,
      • Maestro,
    4. Apple Pay
    5. Google Pay
  2. Online payment upon personal collection:
    1. Credit or debit card:
      • Visa,
      • Visa Electron,
      • Mastercard,
      • MasterCard Electronic,
      • Maestro,
    2. Apple Pay
    3. Google Pay
  3. If the Customer selects one of the currently available online prepayment methods as the payment method, Order fulfillment begins after TORPOL receives 100% of the amount due for the order; from that moment the time limit within which the Good will be handed over for delivery to the Customer should be counted.
  4. The entity providing online payment processing is PayPro SpóƂka Akcyjna, with its registered office in PoznaƄ.
  5. TORPOL will issue a VAT invoice or receipt for each Order, in accordance with relevant regulations. The Customer is obliged to provide all data necessary to issue a VAT invoice for the Order. TORPOL is not responsible for providing incorrect or incomplete invoice data by the Customer.

§9

Delivery

  1. Delivery of Goods is carried out either free of charge, as personal collection of Goods from the address indicated in § 15 of the Terms and Conditions, or via a carrier selected by the Customer – a courier company, at the Customer’s expense. For orders whose value exceeds the value indicated on the Online Store website, TORPOL bears the shipping cost within the Republic of Poland, provided that the order is prepaid. In exceptional cases, such as the inability to fulfill an order on time or refusal to deliver by the carrier, TORPOL may independently select the carrier with the Customer’s prior consent. If the Customer does not grant consent within 3 business days, TORPOL will be entitled either to select the carrier independently or to cancel the Order.
  2. The Website enables the Customer to choose the following carriers (courier companies):
    • DPD,
    • GLS,
    • InPost courier – only for shipments to Poland,
    • INPOST parcel locker – only for shipments to Poland,
    • Fedex – only for shipments outside Poland,
  3. Only an address within the European Economic Area may be indicated as the delivery address. Delivery outside the European Economic Area may take place only after TORPOL and the Customer individually agree on the terms of sale and delivery of the Good.
  4. TORPOL may:
    1. charge a single shipping fee for several Goods if, due to the weight and dimensions of the shipment containing several Goods, a higher delivery fee is not required.
    2. in the case of Orders including more than one Good, set a separate fee for each Good if, due to the weight and dimensions of the shipment, it is necessary to send each Good in a separate parcel.
    3. split the Order into at least two parts, each of which will require a separate shipping cost fee, if ordered Goods from different categories can be split,
    4. if necessary, set an individual or additional fee for oversized Goods.
  5. The estimated delivery of the Good by the carrier depends on the delivery destination. The average delivery time by the carrier is 2 days. The delivery time should be increased by the time needed to prepare the Good for shipment, which is determined individually for each Good. If the Order includes more than one Good, the delivery time should be increased by the longest of the preparation times indicated in the Cart.
  6. Delivery time may be extended in the case of stock shortages and during sale periods or special campaigns.
  7. TORPOL reserves the right to limit payment methods and delivery methods for a Customer who has failed to collect an Order from the carrier at least once, resulting in the parcel being returned to TORPOL.

§10

TORPOL’s liability

  1. The ĐżŃ€Đ”ĐŽĐŒĐ”Ń‚ of sale are new Goods, free from defects, unless information to the contrary is provided for a given product. In the event defects occur, TORPOL is liable for defects.
  2. TORPOL is liable under statutory warranty if a physical defect of the Good is found before the lapse of one year from the date the item is delivered to the Customer. In the case of a Consumer and an Individual Entrepreneur, a claim to remove the defect or replace the Good may not end before the warranty period expires.
  3. TORPOL does not provide a guarantee for sold Goods.
  4. Some Goods sold in the Online Store are covered by the manufacturer’s guarantee, in accordance with the information provided in the description of the Good. To use the manufacturer’s guarantee, follow the information included in the guarantee document attached to the Good.
  5. A Customer exercising rights under the manufacturer’s guarantee may submit a claim to the guarantee service indicated by the manufacturer and proceed in accordance with its instructions or deliver the Good to the address indicated by TORPOL together with proof of purchase and the guarantee document. TORPOL’s participation in the process of the Customer exercising rights under the manufacturer’s guarantee is limited to possible mediation in the delivery of the complained Good.

§11

Complaints

  1. Any item purchased in the Online Store may be subject to a complaint, in accordance with the provisions of the Civil Code regarding statutory warranty in the sale, if a defect of the Good (including non-conformity of the Good with the agreement) is found within the period indicated in § 10 section 2 of the Terms and Conditions.
  2. If the sold item has a defect, the Customer may:
    1. Submit a statement to reduce the price, unless TORPOL immediately replaces the defective Good with a defect-free one or removes the defect;
    2. Withdraw from the agreement, unless the defect is not material or TORPOL immediately replaces the defective Good with a defect-free one or removes the defect;
    3. Demand replacement of the item with a defect-free one at TORPOL’s expense;
    4. Demand removal of the defect at TORPOL’s expense.
  3. The limitations indicated in section 2 points a and b do not apply if the Good has already been replaced or repaired by TORPOL or TORPOL has not complied with the obligation to replace the Good with a defect-free one or remove the defect.
  4. A Consumer or an Individual Entrepreneur may, instead of the defect removal proposed by TORPOL, demand replacement of the item with a defect-free one, or instead of replacement demand removal of the defect, unless bringing the item into conformity with the agreement in the manner chosen by the Consumer or Individual Entrepreneur is impossible or would require excessive costs compared to the manner proposed by TORPOL.
  5. TORPOL may refuse to replace the item with a defect-free one or remove the defect if bringing the defective item into conformity with the agreement in the manner chosen by the Customer is impossible or, compared to the other possible manner of bringing it into conformity, would require excessive costs. If the Customer is not a Consumer or an Individual Entrepreneur, TORPOL may also refuse to replace the item with a defect-free one or remove the defect if the costs of satisfying this obligation exceed the price of the Good.
  6. If only some of the sold items are defective and can be separated from defect-free items without harm to both parties, the Customer’s right to withdraw from the agreement is limited to the defective items.
  7. To submit a Complaint regarding the Good, if the Customer finds that the Good has defects, the Customer shall deliver the defective Good to TORPOL at their own expense to the correspondence address indicated in § 15 “Contact” of the Agreement, with the note „Complaint”. The costs of returning the Good are borne by the Customer.
  8. Before sending the defective Good to TORPOL, the Customer shall submit a complaint to TORPOL by email or in writing, specifying at least:
    1. data allowing identification of the Order, including the Customer’s first and last name, the Order identification number, the date of placing the order and other details,
    2. the subject of the complaint and its cause,
    3. the demand regarding the Good,
    4. current data enabling TORPOL to contact the Customer after the complaint has been considered (correspondence address, email address, phone number).
  9. TORPOL will consider the complaint within 14 days from the date of delivery of the Good to the address indicated in § 15 “Contact” of the Terms and Conditions and will inform the Customer about the manner of handling it by email.
  10. If the complaint is accepted, TORPOL will immediately replace the defective Good with a defect-free one or remove the defect. If it is not possible to replace the item with a defect-free one, remove the defect or reduce the price of the Good, the Customer will receive a refund of the amount due for the defective Good. If the complaint is accepted, TORPOL will also refund the Consumer or Individual Entrepreneur documented costs of delivering the defective Good to TORPOL, provided that such costs do not exceed the necessary and cheapest delivery costs for a Good of a given type. TORPOL refunds payments using the same payment method used by the Consumer, unless the Consumer or Individual Entrepreneur explicitly agreed to another refund method that does not involve any additional costs for them.
  11. If the complaint submitted to TORPOL is not accepted, the Customer will receive information about the reasons for rejection at the email address included in the order, and the goods will be sent back to the address from which the complaint was sent, at the Customer’s expense.
  12. Withdrawal from the sales agreement is possible only in the case of a material defect.
  13. A Customer who is not a Consumer loses rights under statutory warranty if TORPOL is not notified immediately about the defect.

§12

Right of Withdrawal from the Agreement

 

  1. Pursuant to Article 27 of the Act on Consumer Rights, the Consumer
    and the Individual Entrepreneur have the right to withdraw from the sales agreement for goods, without giving any reason, within 14 days from its conclusion, without incurring any costs other than those provided for in the provisions of the above Act.
  2. To exercise the right of withdrawal, the Customer submits to TORPOL an unambiguous statement of withdrawal from the agreement in one
    of the following ways:
  • by post to the address indicated in §15 “Contact” of these Terms and Conditions,
  • by sending an email to: [email protected],
  • by printing, completing and sending the template withdrawal form attached to these Terms and Conditions,

Each method of sending the statement is acceptable
and all are equally effective.

  1. To meet the withdrawal deadline, it is sufficient for the Consumer or the Individual Entrepreneur to send information about exercising the right of withdrawal before the expiry of the 14-day period referred to in section 1 above.
  2. In the event of withdrawal from the agreement referred to above, the Customer is obliged to return the Good at their own expense to the address indicated
    in § 15 “Contact” of these Terms and Conditions, without delay, and in any case no later than 7 days from the day on which the Customer informed TORPOL about withdrawal from the sales agreement.
  3. In the event of withdrawal from the sales agreement, TORPOL will refund the Customer the payments received, including the costs of delivering the goods
    to the Customer (except for additional costs resulting
    from the Customer’s choice of a delivery method other than the cheapest ordinary delivery method offered by TORPOL), no later
    than 14 days from the day on which TORPOL was informed about the Customer’s decision to exercise the right of withdrawal from the sales agreement,
    subject to section 6 below.
  4. TORPOL may withhold the refund until the returned Good is received and inspected.
  5. The refund will be made using the same payment methods used by the Customer in the original transaction, unless the Customer expressly agrees to a different solution. In any case, the Customer will not incur any fees in connection
    with the refund by a method other than the method of payment for the Good.
  6. The Customer is liable for any diminution in value of the Good resulting
    from using it in a way other than was necessary
    to establish the nature, characteristics and functioning of the Good.
  7. The right of withdrawal referred to in section 1
    does not apply to the Customer in relation to agreements:

    1. where the subject of the performance is a non-prefabricated item produced according to the consumer’s specifications or serving to meet their individualized needs [e.g., a made-to-measure Good];
    2. where the subject of the performance is an item that deteriorates rapidly or has a short shelf life
      for use [e.g., certain food products];
    3. where the subject of the performance is an item delivered
      in sealed packaging that cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery [e.g., certain medical goods, cosmetics].

§13

Personal data protection

In order to maintain the User’s account and to place and fulfill Orders, as well as to perform the seller’s obligations arising from concluding distance sales agreements, TORPOL processes the Customer’s personal data, which the Customer provides voluntarily. All provisions concerning the processing and protection of personal data are included in the “Privacy Policy” tab.

§14

Technical requirements and software

  1. Users may use the Online Store via the Website through an internet connection.
  2. TORPOL will make efforts to ensure that the Website can be used with all popular web browsers, operating systems and device types. However, it is recommended to use current popular web browsers: Chrome, Opera, Firefox, Safari.
  3. The User is obliged to refrain from any activity that could affect the proper functioning of the Website, in particular from interfering with the content of the Website pages or its technical elements, including from providing unlawful content. It is prohibited to use the Online Store for purposes other than its intended purpose, including in particular sending SPAM, conducting any commercial, advertising, promotional or other activity on the Website that is inconsistent with its intended purpose.
  4. TORPOL makes every effort to operate the TORPOL Online Store at the highest possible level; however, temporary suspension of availability of the Online Store cannot be excluded in the event of failures, the need to carry out maintenance, inspections, replacement of equipment, or due to the need to modernize or expand the Online Store. TORPOL’s liability for circumstances related to interruptions in operation or other disruptions, indicated by way of example in the preceding sentence, is excluded to the fullest extent permitted by law.

§15

Contact

The Customer may contact TORPOL in any of the following ways:

  • By correspondence, to: TORPOL spóƂka z ograniczoną odpowiedzialnoƛcią, ul. Rzemieƛlnicza 10, 83-300 Ɓapalice, Kartuzy.
  • by phone at +48 605 555 576 for landline and mobile phones: (cost according to the operator’s tariff),
  • by email to: [email protected],
  • via the contact form on the online store website.

§16

Final provisions

  1. The content of these Terms and Conditions may be recorded by printing, saving on a medium or downloading from the Website and is provided to the Customer each time upon:
    1. Account registration,
    2. Placing an Order by Customers who do not have a registered Account.
  2. These Terms and Conditions are governed by Polish law. In matters not regulated herein, the relevant provisions of the Civil Code, the Act on Consumer Rights and the Act on Providing Services by Electronic Means shall apply.
  3. These Terms and Conditions were originally drawn up in Polish. The Terms and Conditions may be translated into other languages, but such translations do not constitute the authentic text. In the event of discrepancies between language versions, the Polish version shall prevail.
  4. TORPOL reserves the right to amend these Terms and Conditions. Any amendments to these Terms and Conditions apply from the date they are published on the Website, unless TORPOL specifies otherwise; orders placed by Customers before the amendments enter into force are fulfilled under the previous provisions of the Terms and Conditions. TORPOL will additionally inform Customers with an Account about the amendment electronically. Using the Services or the Website after publication of an amendment to the Terms and Conditions constitutes acceptance of its new content.
    If the new content of the Terms and Conditions is not accepted, the User is obliged to delete the Account and/or stop using the Website and Services.
  5. Disputes arising from the application of these Terms and Conditions and in connection with the performance of concluded agreements between TORPOL and Consumers or Individual Entrepreneurs will be examined by a common court competent under the provisions on subject-matter jurisdiction
    and local jurisdiction in accordance with the Code of Civil Procedure, whereas disputes related to agreements concluded between the Seller
    and Customers who are not Consumers or Individual Entrepreneurs will be examined by the court having subject-matter jurisdiction in GdaƄsk.
  6. The Terms and Conditions enter into force on 7 October 2020.

Amendment of 28.09.2023

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