Perno Mechanics lets you create a payment request directly from a repair order. Customers can pay online using a link or QR code without accessing the Perno dashboard. Payments are powered by Perno Orchestration.
How to request and collect payment for repair orders in Perno Mechanics
1. Open the repair order
In the sidebar, select Workshop operations → Repair orders.
Find the relevant order and click its name. Use the search box to find an order by customer details, registration number or VIN. You can also filter the list by order status.
2. Check the estimate and customer details
Before creating a payment request, review the Estimate section:
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Make sure all services, parts and other agreed costs have been added.
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Verify the quantities and prices of individual items.
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Check the total amount in the Total field and the currency.
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Confirm that the order is assigned to the correct customer and vehicle.
If the estimate is empty, click + Add item to add items. You can edit an existing item using the pencil icon.
Also make sure a suitable merchant account is configured to process payments for the workshop.
3. Create a payment request
In the Payment section on the right side of the order, click Create and send payment request.
Perno creates a payment request based on the current estimate and links it to the repair order. The payment is handled according to your Perno Orchestration configuration.
Once the request is created, the Payment section displays:
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Open payment request — opens the payment request details.
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Send payment link — sends the payment link to the customer.
The creation of the request is also recorded in the Activity timeline.
4. Send the link to the customer
Click Send payment link.
If the customer has a saved email address, Perno can send a Perno Mechanics-branded email containing the payment link.
If no email address has been provided, you can enter it when sending the request and save it for future communication.
You can also share the link through another channel, such as SMS or a messaging app. To get the public payment URL, select Open payment request and copy the address shown below the request title. The Open payment page button opens the customer-facing page.
The customer does not need to sign in to the Perno dashboard to open the link and pay.
5. Share the QR code
On the payment request details page in Perno Orchestration, you will find the QR payment section.
You can:
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Display the code to the customer on screen.
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Click Download SVG to download the code.
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Print the downloaded code and make it available to the customer at the workshop.
Scanning the code opens the same payment flow as the public link.
6. Schedule a reminder
The payment request page includes a Schedule reminder section.
To schedule a reminder:
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Enter the recipient’s email address in the Recipient email field.
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Select the date and time in the Scheduled at field.
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Click Schedule reminder.
7. Check the status and received payments
Open the order and select Open payment request. The request details include the following summary:
|
Field |
Meaning |
|
Status |
Payment request status. |
|
Requested |
The amount requested. |
|
Collected |
The amount already received. |
|
Outstanding |
The amount remaining to be paid. |
In the Payments section, you can review payment attempts and related transactions. The Active status means that the payment request is active — check the Collected amount and transaction details to confirm receipt of funds.
The Details section shows information including the payer, reference number and the link to the repair order in Perno Mechanics.
The Timeline and Activity timeline histories let you review key events, including request creation, link delivery and recorded payments.